Journey On Standard

Journey On Standard provides everything you need to get up and running again:

  • Jump Start if your battery is flat
  • Flat Tyre replacement with your spare
  • Emergency Fuel if you have run out
  • Minor Roadside Repairs, such as replacement fuses, temporary repair to hoses
  • Emergency Windscreen Assistance repair and replacement
  • Key replacement, locksmith service or key courier service
  • Driver Assistance with directions
  • Urgent Message relay
  • Emergency Towing (transport for motorcycles) to the nearest place of safety if your motor vehicle / motorcycle can not be mobilised.
  • Simple Accident Co-ordination: advice on what to do and the arrangement of towage (transport for motorcycles) to the nearest place of safety. (In this instance towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)
  • Full Accident Management: (For motorvehicles only) Assistance from the specialised collision and accident team, including arrangement of vehicle pickup or towage, free courtesy car delivery, repair appointment and supervision, and progress reporting through to the day of vehicle re-delivery. (For this service towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)

Journey On Enhanced

Journey On ENHANCED provides the Everything you need to get up and running again PLUS Medical, Legal Advice Lines, Concierge Service and Hotel Accomodation or Rental Vehicle if you are more than 100km away from home and can't be mobilised.

  • Jump Start if your battery is flat
  • Flat Tyre replacement with your spare
  • Emergency Fuel if you have run out
  • Minor Roadside Repairs, such as replacement fuses, temporary repair to hoses
  • Emergency Windscreen Assistance repair and replacement
  • Key replacement, locksmith service or key courier service
  • Driver Assistance with directions
  • Urgent Message relay
  • Emergency Towing (transport for motorcycles) to the nearest place of safety if your motor vehicle / motorcycle can not be mobilised.
  • Simple Accident Co-ordination: advice on what to do and the arrangement of towage (transport for motorcycles) to the nearest place of safety. (In this instance towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)
  • Full Accident Management: (For motorvehicles only) Assistance from the specialised collision and accident team, including arrangement of vehicle pickup or towage, free courtesy car delivery, repair appointment and supervision, and progress reporting through to the day of vehicle re-delivery. (For this service towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)
  • Medical Advice line for medical advice to you and your immediate family members
  • Legal Advice line relating to matters involving ownership or use of your vehicle including accident related matters
  • 4WD trip tracking and advice on 4WD tracks available
  • Towed item assistance. In the event of a breakdown of the towing vehicle - we’ll also organise that the towed item gets back to the nearest place of safety
  • Concierge Service and Assistance, providing:
    • Golf Course recommendations and reservations
    • Hotel, Motel and accommodation advice and location
    • Dining information and reservations
    • Flower and Gift delivery
    • Special Event and Show bookings
    • Rental Car referrals and bookings
    • Parts and Service locator service to help you find the nearest tyre, service, repair workshop.

If you’ve broken down more than 100km away from your home, Journey On Enhanced also provides:

  • Emergency Taxi transport after the vehicle has been towed (Maximum $30 incl GST)
  • Hotel Accommodation (Maximum $150 per night for up to 3 nights) OR
  • Rental Vehicle (Maximum $130 per day for up to 3 days)

Journey On Trailer and Journey On Caravan

Journey On CARAVAN or TRAILER provides Roadside Solutions to ensure your Journey doesn’t stop when you are towing a trailer:

  • Minor Roadside Repairs
  • Emergency Towing to the nearest place of safety if your trailer can not be mobilised.
  • Accident Co-ordination, advice on what to do and the arrangement of towage to the nearest place of safety. (In this instance towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)

Journey On Motorhomes

Journey On Motorhome provides everything you need to get up and running again:

  • Jump Start if your battery is flat 
  • Flat Tyre replacement with your spare 
  • Emergency Fuel if you have run out 
  • Minor Roadside Repairs, such as replacement fuses, temporary repair to hoses 
  • Emergency Windscreen Assistance repair and replacement 
  • Key replacement, locksmith service or key courier service 
  • Driver Assistance with directions 
  • Urgent Message relay 
  • Emergency Towing to the nearest place of safety if your vehicle can not be mobilised. 
  • Simple Accident Co-ordination, advice on what to do and the arrangement of towage to the nearest place of safety. (In this instance towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup 
  • Full Accident Management: (For WOF vehicles only) Assistance from the specialised collision and accident team, including arrangement of vehcile pickup or towage, free courtesy car delivery, repair appointment and supervision, and progress reporting through to the day of vehicle re-delivery. (For this service towage costs are not provided for, however most insurance policies provide reimbursement for accident towage and cleanup)
  • Parts and Service locator service to help you find the nearest tyre, service, repair workshop.
  • Medical Advice line for medical advice to you and your immediate family members 
  • Legal Advice line relating to matters involving ownership or use of your vehicle including accident related matters 
  • Concierge Service and Assistance, providing:
    • Golf Course recommendations and reservations 
    • Hotel, Motel and accommodation advice and location 
    • Dining information and reservations 
    • Flower and Gift delivery 
    • Special Event and Show bookings 
    • Rental Car referrals and bookings

# Journey On Motorhome is applicable for all motorhomes regardless of vehicle weight. This solution has a limit of $100incl GST per call and 3 callouts per year, except where towage is required, where the limit is $150incl GST per callout.

Terms and conditions

Journey On terms and conditions for callouts is that your vehicle/motorcycle or trailer must be currently warranted and registered, in a sound state of repair, and must be on or near a public road accessible by a 2WD vehicle.

There is a limit of $100 per callout, and limited to 3 callouts per year.

The Emergency Tow is to the nearest place of safety and in not subject to the $100 callout limit.

Journey On Motorhome is applicable for all motorhomes regardless of vehicle weight. This solution has a limit of $100incl GST per call and 3 callouts per year, except where towage is required, where the limit is $150incl GST per callout.

For emergency 24 Hour Roadside Assistance call 0800 888 24 7 now.