Product Matrix

Like any assistance programs there are limitations. Our conditions are that your motor vehicle/motor home/motor cycle must be currently warranted and registered, in a sound state of repair, and must be on or near a public road accessible by a 2WD vehicle.

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Journey On Standard

(Vehicle / Motorcycle)

Journey On Enhanced

(Vehicle / Motorcycle)

Journey On Trailer

(Boat / Bike / Trailer)

Journey On Motorhome

Motorhome#

Emergency Towing to the nearest place of safety

 Y Y Y Y#

Jump Start

 Y Y Y

Flat Tyre Replacement

 Y Y Y Y

Emergency Fuel

 Y Y Y

Minor Roadside Repairs

(such as replacement fuses, hose repairs etc) 		Y Y Y Y

Emergency Windscreen Replacement

 Y Y Y

Key Replacement

 Y Y Y

Driver Assistance+

(Map directions) 		Y Y Y

Urgent Message Relay

 Y Y Y Y

Simple Accident Co-ordination

 Y Y Y Y

Full Accident Management

 Y
(Vehicles only)		 Y
(Vehicles only)		 Y
(WOF Vehicles only)

Medical Advice Line+

 Y Y

Legal Advice Line+

 Y Y

4WD Trip Tracking

 Y

Towed Item Assistance

 Y Y

Parts Service Locator

 Y Y

Concierge Service

(accommodation booking, golf course finder, hotel/motel reservations, parts and service locator) 		Y Y

Emergency Taxi Transport*

 Y

Hotel Accommodation or Rental Vehicle*

 Y

Journey On Standard

(Vehicle / Motorcycle)

Emergency Towing to the nearest place of safety

Y

Jump Start

Y

Flat Tyre Replacement

Y

Emergency Fuel

Y

Minor Roadside Repairs

(such as replacement fuses, hose repairs etc)
Y

Emergency Windscreen Replacement

Y

Key Replacement

Y

Driver Assistance+

(Map directions)
Y

Urgent Message Relay

Y

Simple Accident Co-ordination

Y

Full Accident Management

Y
(Vehicles only)

Medical Advice Line+

Legal Advice Line+

4WD Trip Tracking

Towed Item Assistance

Parts Service Locator

Concierge Service

(accommodation booking, golf course finder, hotel/motel reservations, parts and service locator)

Emergency Taxi Transport*

Hotel Accommodation or Rental Vehicle*

Journey On Enhanced

(Vehicle / Motorcycle)

Emergency Towing to the nearest place of safety

Y

Jump Start

Y

Flat Tyre Replacement

Y

Emergency Fuel

Y

Minor Roadside Repairs

(such as replacement fuses, hose repairs etc)
Y

Emergency Windscreen Replacement

Y

Key Replacement

Y

Driver Assistance+

(Map directions)
Y

Urgent Message Relay

Y

Simple Accident Co-ordination

Y

Full Accident Management

Y
(Vehicles only)

Medical Advice Line+

Y

Legal Advice Line+

Y

4WD Trip Tracking

Y

Towed Item Assistance

Y

Parts Service Locator

Y

Concierge Service

(accommodation booking, golf course finder, hotel/motel reservations, parts and service locator)
Y

Emergency Taxi Transport*

Y

Hotel Accommodation or Rental Vehicle*

Y

Journey On Trailer

(Boat / Bike / Trailer)

Emergency Towing to the nearest place of safety

Y

Jump Start

Flat Tyre Replacement

Y

Emergency Fuel

Minor Roadside Repairs

(such as replacement fuses, hose repairs etc)
Y

Emergency Windscreen Replacement

Key Replacement

Driver Assistance+

(Map directions)

Urgent Message Relay

Y

Simple Accident Co-ordination

Y

Full Accident Management

Medical Advice Line+

Legal Advice Line+

4WD Trip Tracking

Towed Item Assistance

Y

Parts Service Locator

Concierge Service

(accommodation booking, golf course finder, hotel/motel reservations, parts and service locator)

Emergency Taxi Transport*

Hotel Accommodation or Rental Vehicle*

Journey On Motorhome

Motorhome#

Emergency Towing to the nearest place of safety

Y#

Jump Start

Y

Flat Tyre Replacement

Y

Emergency Fuel

Y

Minor Roadside Repairs

(such as replacement fuses, hose repairs etc)
Y

Emergency Windscreen Replacement

Y

Key Replacement

Y

Driver Assistance+

(Map directions)
Y

Urgent Message Relay

Y

Simple Accident Co-ordination

Y

Full Accident Management

Y
(WOF Vehicles only)

Medical Advice Line+

Y

Legal Advice Line+

Y

4WD Trip Tracking

Towed Item Assistance

Parts Service Locator

Y

Concierge Service

(accommodation booking, golf course finder, hotel/motel reservations, parts and service locator)
Y

Emergency Taxi Transport*

Hotel Accommodation or Rental Vehicle*

There is a limit of $100 per call and 3 callouts per year, unless otherwise noted.

An emergency tow is to the nearest place of safety and is not subject to the $100 limit except for Journey On Motorhome.

+ Calls to our Driver Assistance, Medical or Legal advice lines, or to our Concierge Service are not subject to the 3 callout maximum and can be used as many times as you require.

* Please refer to our Products page for the additional terms, conditions and limitations that apply to these services

# Journey On Motorhome is applicable for all motorhomes regardless of vehicle weight. This solution has a limit of $100incl GST per call and 3 callouts per year, except where towage is required, where the limit is $150incl GST per callout.

For emergency 24 Hour Roadside Assistance call 0800 888 24 7 now.